Ask if the landlord is a member of a professional body. Landlords who are members of these trade bodies will have a Code of Practice that they must adhere to, so you should be confident that your rental will be professionally managed. If your landlord is a member of one of these professional and you're having problems with the landlord, you can report him to one of these bodies.
Check the Code of Conduct, and when writing your complaint outline where you feel your landlord is in breach of the code. Also local councils, colleges and Landlords Associations run accreditation schemes that set minimum requirements for your landlord to comply with.
Ask your landlord to show you their accreditation scheme membership card or certificate. By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article parts. Tips and Warnings. Related Articles. Co-authored by Clinton M. Part 1. Gather necessary information. Your first step in resolving any problem associated with your rented housing should be to contact your landlord or building manager and attempt to have the problem resolved in this fashion.
Before you do this, you will want to gather all the information you will use to make the complaint. This information should include: [2] X Research source [3] X Research source Your name, mailing address, phone number, and e-mail address. A detailed description of your complaint, including the exact nature of the problem, any pictures you have taken to showcase the problem, the steps you have taken to correct it, and all relevant dates e.
Determine where to file your complaint. Your next step should be to file an official complaint with your local government. Depending on where you live, this could either be with the government of the town in which you live, or in the county of which that town is a part. Near the top of the list, look for government websites i. Draft your complaint. When submitting your complaint to your local government, you will most likely be using a form. On that form, you will provide the information you gathered regarding names, dates, and addresses.
There will also be a space to provide a detailed description of your complaint. Your local government will be acting as an impartial fact-finder during its investigation. You don't want to start off on the wrong foot by demanding a resolution or insulting your landlord.
Stick to the facts and try not to editorialize. Explain the issues you are having as clearly and succinctly as possible. Many forms have a word limit, or limited space in which to write. When detailing your problem, be sure to include all relevant information that illustrates the problem you are having, but don't go into unrelated issues.
When in doubt, keep your complaint short, simple, and to the point. This will vary from landlord to landlord but usually consists of two stages and can include a referral to a designated person councillor, MP or tenant panel. Making an effective complaint will help you and the landlord to resolve matters as soon as possible after the problem arises. You should be clear about what went wrong and what you would like the landlord to do to put things right. If you are writing a letter of complaint rather than completing your landlord's complaint form address this to the chief executive or the complaints department and make sure that you include a heading stating that the letter is a formal complaint.
Be clear and be brief. Explain why you are unhappy with how your landlord has handled the original issue you reported and what you would like the landlord to do to put things right.
We recommend that your letter or email is now longer than a side of A4 paper. More detail can always be provided later. We have a suggested format for a complaint letter - see right.
UK guidance. You should ask for your problem to be looked at by the Trading Standards team at the council who deal with all complaints about dishonest and unfair trading.
Acting dishonestly or unfairly could mean not telling you the property has damp or about their charges for example. Complain by writing a letter. Include a copy of the letter you sent to your landlord. Contact your nearest Citizens Advice if you need help making a complaint. Get advice from your nearest Citizens Advice before taking court action.
An adviser can help you look at all your options for dealing with your problem. They can also tell you if you might be able to get help with legal costs. Skip to navigation Skip to content Skip to footer. Top links Housing benefit. Top links Template letter to raise a grievance at work. Top links Our pensions advice Write a letter to your creditors.
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